Modify the settings, as appropriate for your system:
- Enable Remote Support Access allows your authorized Stratus service representative to remotely connect to the ztC Edge system for troubleshooting purposes. Note that you can enable and then disable this setting, as needed.
-
Enable Notifications allows the ztC Edge system to send health and status notifications to your authorized Stratus service representative.
- Enable Support Notifications sends an alert for any event that requires attention.
- Enable Periodic Reporting sends a daily summary of system information to help improve product and service quality.
- Enable Support Notifications sends an alert for any event that requires attention.
Configure your organization's firewall to allow support messages.
To configure your firewall to allow support messages
Use the following information to configure your organization’s firewall to allow communication with your authorized Stratus service representative:
Message Type: Call-Home and Licensing
Protocol: TCP
Port: 443
Stratus support server address: *.stratus.com
Message Type: Support Diagnostics
Protocol: TCP
Port: 443
Stratus support server address: *.stratus.com
Message Type: Dial-In
Protocol: TCP
Port: 443, Default proxy port: 3128 (You can change the default proxy port number.)
Stratus support server address: *.ecacsupport.com
Message Type: e-Alert
Protocol: SMTP
Port: 25
(For additional information on TCP and UDP ports, access the Knowledge Base to search for the article TCP and UDP ports used by ztC Edge (KB-9357). See Accessing Knowledge Base Articles.)
To enable SNMP management systems to receive alerts and send traps to the ztC Edge system, configure the firewall for the following:
Message Type: SNMP
Protocol: SNMP
Port: 161 (Get/Walk) 162 (Traps)
Generate a test alert.
To generate a test alert
Click Generate Test Alert. The Stratus Redundant Linux software generates a test alert and Support Configuration sends a notification to your authorized Stratus service representative; e-Alerts send a sample email with the subject "Test Alert" to all email recipients of e-Alerts, if configured (see Configuring e-Alerts); and SNMP sends traps to recipients of SNMP traps, if configured (see Configuring SNMP Settings). Watch the Alerts History log (see The Alerts History Page) for delivery status. A subsequent alert will be generated if the support notification fails.