Uploading a Diagnostic File to Customer Support

Upload a diagnostic file to the Stratus ztC Edge Customer Support web site to help resolve an issue with the system. (To create a diagnostic file, see Creating a Diagnostic File.)

To upload a diagnostic file to Customer Support

1. Click Support Logs in the left-hand navigation panel, to open the Support Logs page.
2. Do one of the following:

   • If the ztC Edge system has Internet connectivity, upload the diagnostic file directly to the Stratus ztC Edge Customer Support web site by clicking Upload. If the upload succeeds, a message appears, confirming that the diagnostic file was uploaded successfully.

   • If the ztC Edge system does not have Internet connectivity or if the Upload fails, you can manually upload the diagnostic file to the Stratus Diagnostic Upload web page. First, click Download on the ztC Edge Console to download the diagnostic file as a .zip file to your local computer. Transfer the diagnostic zip file to a computer with Internet connectivity . Open a web browser, and in its address bar, enter http://diags.stratus.com/DiagUpload.html. On the Stratus Diagnostic Upload page, click Choose File, select the zip file on the computer, and click Submit.

   If you need help with this procedure, call ztC Edge Customer Support at the phone number listed on the ztC Edge Support page at https://www.stratus.com/services-support/customer-support/?tab=ztcedge.

After you are certain that you no longer need the file (for example, Customer Support confirms that the file uploaded correctly), you can optionally delete it from the ztC Edge system, as described in Deleting a Diagnostic File.