Accessing Knowledge Base Articles

The Stratus Customer Service Portal provides a searchable Knowledge Base with technical articles about all Stratus products, including ztC Edge. In some cases, the online Help directly references these Knowledge Base articles (for example, KBnnnnnnn). You can access the Stratus Customer Service Portal and its Knowledge Base by using your existing portal credentials, or by creating a new user account, as follows.

To access the Knowledge Base

1. Log on to the Stratus Customer Service Portal at https://service.stratus.com.

   If needed, create a new account as follows:

   1. Click Register.

   2. Enter your contact information including your company email address and registration code, and then click Submit.

      Your company email address must include a domain name (for example, stratus.com) for a company that is a registered customer of Stratus. The portal sends an email to administrators of the company's account to approve the request.

   3. Upon approval, click the link in the email that you receive from Stratus.
   4. Enter a new password and finish configuring your account.

   If you need assistance creating an account, contact your authorized Stratus service representative.

2. In the portal, do one of the following:

   • In the Search box, enter keywords or the KB article number (KBnnnnnnn) associated with the information you need, and then click the search button.
   • Click Knowledge, click the name of a product, and then browse available articles.