Registering the System and Acquiring a Permanent License

You must register a system, which includes acquiring a permanent license. When a system is first deployed, it has a temporary license that expires within 30 days. (A temporary license is displayed as UNREGISTERED_TRIAL for Asset ID in the masthead.) You can register the system when you log on to the ztC Edge Console for the first time, or you can register it later. You can do so on a system with or without Internet access.

On a system that does not have Internet access, you need to move a file between the location of the console (which does not have Internet access) and a location with Internet access. Two methods are as follows, though other methods are possible:

Prerequisite: Before you register the system, read To complete the registration portal steps to ensure that you have all required information.

Step 1: General Information—Enter the following information:

  • First Name and Last Name
  • Company Email—Provide the email address of the company that is the final deployment site. Do not provide a personal email address.

You also need to review and accept the Service Terms.

Step 2: Location Info—Enter the following information:

  • End User Company Name—Provide the full name of the company where the system will be deployed.

  • Deployment Shipping Address—Provide the complete address for replacement part shipments. Use the address of the company that is the final deployment site. Do not provide a PO box. Fields are:

    • Address 1 and Address 2
    • City, State, Postal Code, and Country
    • Special Instructions (for example, "always deliver to loading dock 2")

Step 3: Contact Details—Enter the following information:

  • Primary Technical Contact and Secondary Technical Contact—Provide the names of the technical contacts who will be communicating with your authorized Stratus service representative.

  • Service Renewal Contact—Provide the name of the person who is responsible for handling annual service agreement renewals.

For each contact, enter First Name, Last Name, Email Address, Desk Phone, and Mobile (optional). You can add more contacts later using the Stratus Customer Service Portal at https://service.stratus.com.

After you click Next at the bottom of the page, Stratus verifies the information.

If there is a problem with the information, a Problem Encountered pane appears, which describes the problem. Click Back to fix the problem, if possible. If a problem still exists, click Next to continue, allowing you to download a file that enables you to complete registration. To help resolve the problem and ensure that your account is set up properly, your authorized Stratus service representative will contact you.

An Information Verification page appears, allowing you to review the information. Click Back to change any information. Click Next to submit the information and complete registration.

Step 4: License Key—For a system with Internet access, monitor the Product License page of the ztC Edge Console to confirm that the license automatically updates to a permanent license. For a system without Internet access, click Download License to download the license key file, which you will install on the ztC Edge system. Make note of the location where you download the file.

To register a system and acquire a permanent license

  1. If you are registering the system when logging on to the console for the first time, start with the next step. If you are registering the system after deployment, perform these steps:

    1. In the ztC Edge Console, click Preferences in the left-hand navigation panel.
    2. On the Preferences page, click Product License.

  2. For Online License Registration and Activation, click Register Online to open a new browser tab with the Stratus registration web portal. Then, complete the registration web portal steps.

    At Step 4, monitor the Product License page of the ztC Edge Console to confirm that the license automatically updates to a permanent license. If needed, click Check License Now. When the Status changes to License is activated and does not expire, registration is complete. If the license does not update successfully within 5 minutes, click Download License in the registration web portal to download the license key file, and continue with the next step.

  3. On the Product License page of the ztC Edge Console, expand Offline License Check and Manual License Installation.
  4. Under Install an Activated License Key to the System, click Choose File and navigate to the location where you saved the file.
  5. Select the file, click Open, and then click Upload to upload the file to the system. Confirm that the license updates to a permanent license. When the Status changes to License is activated and does not expire, registration is complete.

If a system does not have Internet access, you need to move a file between the location of the ztC Edge Console (which does not have Internet access) and a location with Internet access. The procedure below describes one method, though other methods are possible.

On a computer or mobile device with access to the ztC Edge Console

  1. If using a management PC, insert a USB flash drive into a USB port.

    If using a mobile device, ensure that it has access to the ztC Edge Console.

  2. If you are registering the system when logging on to the console for the first time, continue with the next step. If you are registering the system after deployment, perform these steps:

    1. Log on to the ztC Edge Console.
    2. Click Preferences in the left-hand navigation panel.
    3. On the Preferences page, click Product License.
  3. For Step 1, Offline License Registration via URL File (beneath the Offline License Registration and Manual License Installation bar), click Download URL File and save the register_site_file.html file to the USB flash drive or mobile device. If using a USB flash drive, remove it.
  4. Go to a location with Internet access.

In a location with Internet access

  1. If using a USB flash drive, insert it into a USB port of the computer with Internet access.

  2. Navigate to the file you saved, and click the file name. A browser opens the file and is redirected to the Stratus registration web portal. Complete the registration web portal steps.

    At Step 4, download the permanent license key file and save it to the USB flash drive or mobile device. If using a USB flash drive, remove it.

  3. Return to the location with access to the console.

On a computer or mobile device with access to the ztC Edge Console

  1. If using a USB flash drive, insert it into a USB port on the management PC.

    If using a mobile device, ensure that it has access to the ztC Edge Console.

  2. In the console, click Preferences in the left-hand navigation panel.
  3. On the Preferences page, click Product License.
  4. For Step 2, Install an Activated License Key to the System (beneath the Offline License Registration and Manual License Installation bar), click Choose file and navigate to the location where you saved license key file.
  5. Select the file, click Open, and then click Upload to upload the file to the system.

If you are logging on to the console for the first time, return to the final step in Logging On to the ztC Edge Console for the First Time after you have uploaded the license.

Related Topics

Logging On to the ztC Edge Console for the First Time

Managing the Product License