Creating a Diagnostic File

Diagnostic files provide the ztC Edge system's log files and configuration information at a particular moment in time. You create a diagnostic file to help your authorized Stratus service representative resolve issues with the system.

Note: Stratus Redundant Linux software allocates a fixed amount of storage space for diagnostic files. If sufficient space is not available when you create a diagnostic file, the system will delete previously created files.

To create diagnostic files

  1. Click Support Logs in the left-hand navigation panel, to open the Support Logs page.
  2. Click Generate Diagnostic File.
  3. Upload the file to your authorized Stratus service representative, as described in Uploading a Diagnostic File to Customer Support.

Related Topics

ztC Edge Console

Preferences Page

Using the ztC Edge Console